Tech Support: To ask a technical or support questions please contact us by e-mail: firstname.lastname@example.org.
We're closed Fri, Sat and Sun (compressed work schedule), so e-mail may not be available at those times. We try to provide the best balance between cost and repair time, so we are not able to provide in-process repair update requests (we will contact you when the unit has been completed and provide a UPS tracking number). Also, keeping with the lowest cost repair system in the industry, we provide FREE return shipping for warranty repairs. If you want to track your unit en-route to us, pay for delivery acknowledgement to your carrier and we will contact you with a UPS tracking number as soon as your unit has been shipped back to you.
FAQ Page: Be sure to check out our FAQ page to see if your support issue is listed there.
Tuner Interface Info: This is an application note that provides more information on the interface for many LDG tuners.
Replacement Parts: www.cheapham.com carries replacement cables, S9 replacement clamps, replacement bulbs, and refurbished units (if available). This link (coming soon) will provide more information on inductors, relays and capacitors.Yahoo User Groups: User supported technical groups.
2-Year Free Transferable Warranty or Repair Procedure:
1) Print and completely fill out the Return Form (this form). No RMA is needed. If it is under our 2-year warranty, include a copy of your receipt.
2) Ship your product (with cables, if any) to LDG with the Return Form. Track your shipment if you wish to know when LDG receives it. LDG does not send a receipt confirmation.
3) LDG will have an e-mail sent to you from UPS (USPS for Canada) with the tracking number when the product is returned to you.
3a) If there is a charge, LDG will call or e-mail you for payment info before the unit is returned.
Track your shipment back to us so you will know when we got it. Repairs can take a few weeks once we receive it, but are generally quicker. Unfortunately, we cannot provide status or updates while the units still in-process. We will promptly contact you when your repair has been completed. We are unable to provide call-tags for repairs and do not cross ship units.
Paying for Your Repair
Pay for your service repair by sending a PayPal payment to email@example.com or by mailing a check or money order.
Shipping time: We return most items by UPS ground. For Canada we use USPS. Here is a map to show approximate shipping time from LDG's location in Maryland.