Tech Support: To ask a technical support question please contact us buy e-mail us which is the fastest way to get support. Phone support (while still available) is sometimes the slowest method. Phone support is not available on Fridays or Weekends.
Tuner Interface Info: This is an application note that provides more information on the LDG interface for most LDG tuners.
Replacement Parts: www.cheapham.com carries replacement cables, S9 replacement clamps, replacement bulbs, and refurbished units (if available). Click here for info about S9 Antennas fiberglass replacement sections.Yahoo User Groups:
Warranty or Repair Procedure:
1) Print and completely fill out the Return Form ( this form). No RMA is needed. If it is under warranty, include a copy of your receipt.
2) Ship your product (with cables, if any) to LDG with the Return Form. Track your shipment if you wish to know when LDG receives it. LDG does not send a receipt confirmation.
3) LDG will have an e-mail sent to you from UPS with the tracking number when the product is returned to you.
3a) If there is a charge, LDG will call or e-mail you for payment info before the unit is returned.
DO NOT Call or e-mail to ask about Status or Updates: We will promptly contact you when your repair has been completed. We are unable to provide call-tags for repairs and do not cross ship units.
Paying for Your Repair or Parts
Pay for your service repairs or parts by entering a description in the field below, then click the Pay Now button. You'll be taken to a page where you can enter the price and submit payment.
You MUST use the description box first to enter any details that will show up when you click the "Pay Now" button.