Tech Support-Repair-Warranty

 

Tech Support:   To ask a technical support question please contact us buy e-mail us which is the fastest way to get support. Phone support is unfortunately, the slowest method. Phone support is not available on Fridays or Weekends.

Tuner Interface info:   This is an application note that provides more information on the LDG interface for most LDG tuners.

Yahoo User Groups:

http://groups.yahoo.com/group/LDG-auto-tuners/

http://groups.yahoo.com/group/S9Antennas/

 

Warranty or Repair Procedure:

 

1) Print and completely fill out the Return Form ( this form). No RMA is needed. If it is under warranty, include a copy of your receipt.

 

2) Ship your product (with cables, if any) to LDG with the Return Form. Track your shipment if you wish to know when LDG receives it. LDG does not send a receipt confirmation.

 

3) LDG will have an e-mail sent to you from UPS with the tracking number when the product is returned to you.

 

3a) If there is a charge, LDG will call or e-mail you for payment info before the unit is returned.

Unfortunately we cannot provide updates on repairs until they are completed. We are unable to provide call-tags for repairs and do not cross ship units.