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LDG's warranty is Full Two years with no pro-rated scale. Free return shipping on all warranty repairs. Transferable warranty (it's two years no
matter who purchased it)
To ask a technical or support question please contact us by e-mail:
Repair Info for 2-Year Free Transferable Warranty Procedure:
1) Print and fill out the Return Form
No RMA is needed. If it is within our 2-year warranty period, include a copy of
your receipt or the prior owners receipt. Please include a contact phone
number and e-mail address.
2) Ship your product (with cables, if
any) to LDG with the Return Form.
3a) LDG will have an e-mail sent to you from UPS (USPS for Canada) with the tracking number when the product is returned to you.
3b) If there is a charge, LDG will call or e-mail you for payment info before the unit is returned.
We strive to provide the best balance between cost and repair time.
If you require to track your unit en-route to us, you may need to purchase delivery confirmation with your carrier. We will contact you when the unit has been completed and provide a tracking number. We are unable to provide call-tags for repairs and
do not cross ship units.
Shipping time: We return
most items by UPS ground. For Canada we use USPS. Here is a map to show
approximate shipping time from LDG's location in Maryland (not including
any busy shipping periods).